djamal-soft
الاثنين، 7 يوليو 2014
Traveling abroad for business or pleasure has become commonplace. Millions of people visit foreign countries or tourist destinations in their own countries each year. Tourism is a massive industry that generates billion in revenue each year. Naturally, travelers need to sleep and eat and consequently the growth of tourism has seen to an enormous increase in hospitality establishments. However, the competition is ferocious and only establishments with a highly effective hotel property management system can hope to survive or thrive.
One of the main components of any managing system is its booking facilities. Bookings are not as straight forward as one may think. If mistakes such as double bookings are made, the reputation of the establishment will take a serious knock. It is also very important to keep record of special guest requirements such as the need for special diets or access to facilities for the disabled.
The bread and butter of any hospitality establishment are group bookings. This business is done through large tour operators. Another important category of guest is celebrities or travelers making frequent bookings. Record must be kept of special guests and it is vital to keep track of the various rates charged to different customers. This can only be done with a state of the art managing system.
Guests do not want to deal with time consuming administration and they do not want to be kept waiting either when arriving or departing. A managing program should therefore be able to keep all information relevant to every guest up to date at all times. This means that various departments such as the restaurant, bar and housekeeping departments must be able to update guest records.
Large hospitality groups often have big IT departments that develop and maintain their propriety managing software but it is a costly business and smaller establishments have to rely on ready made packages. One of the most important considerations is to look for software that is fully integrated and that does not require duplication. Duplication not only wastes time but it also increases the chances of mistakes being made.
The competitive nature of the tourism industry requires hospitality establishments to plan very carefully. This can only be done if accurate information and statistics are available. The managing system should be able to provide this information and to empower the establishment to spot trends and opportunities. It should be able to provide reports in just about any format.
The importance of a comprehensive support contract with the supplier simply cannot be overemphasized. Hospitality establishments operate round the clock and they simply cannot afford malfunctions. The level and nature of the support offered by the supplier should be contained in a written agreement. If a high level of support cannot be guaranteed it is best to look at another package.
In the highly competitive tourism industry it is establishments with access to reliable data that are able to spot the trends and to make informed decisions. Managing programs can help owners to save money when it ca be saved and to increase their profitability, thus ensuring the long term success of the enterprise.
One of the main components of any managing system is its booking facilities. Bookings are not as straight forward as one may think. If mistakes such as double bookings are made, the reputation of the establishment will take a serious knock. It is also very important to keep record of special guest requirements such as the need for special diets or access to facilities for the disabled.
The bread and butter of any hospitality establishment are group bookings. This business is done through large tour operators. Another important category of guest is celebrities or travelers making frequent bookings. Record must be kept of special guests and it is vital to keep track of the various rates charged to different customers. This can only be done with a state of the art managing system.
Guests do not want to deal with time consuming administration and they do not want to be kept waiting either when arriving or departing. A managing program should therefore be able to keep all information relevant to every guest up to date at all times. This means that various departments such as the restaurant, bar and housekeeping departments must be able to update guest records.
Large hospitality groups often have big IT departments that develop and maintain their propriety managing software but it is a costly business and smaller establishments have to rely on ready made packages. One of the most important considerations is to look for software that is fully integrated and that does not require duplication. Duplication not only wastes time but it also increases the chances of mistakes being made.
The competitive nature of the tourism industry requires hospitality establishments to plan very carefully. This can only be done if accurate information and statistics are available. The managing system should be able to provide this information and to empower the establishment to spot trends and opportunities. It should be able to provide reports in just about any format.
The importance of a comprehensive support contract with the supplier simply cannot be overemphasized. Hospitality establishments operate round the clock and they simply cannot afford malfunctions. The level and nature of the support offered by the supplier should be contained in a written agreement. If a high level of support cannot be guaranteed it is best to look at another package.
In the highly competitive tourism industry it is establishments with access to reliable data that are able to spot the trends and to make informed decisions. Managing programs can help owners to save money when it ca be saved and to increase their profitability, thus ensuring the long term success of the enterprise.
Category ›
ليست هناك تعليقات:
إرسال تعليق